Refund policy
Return & Refund Policy – Precious
At Precious, we are committed to offering high-quality jewelry and transparent policies to our customers.
Returns
We do not accept returns for change of mind, incorrect size selection, or personal preference.
All sales are final.
We encourage customers to review product descriptions carefully before placing an order.
Refunds
Precious does not offer refunds once an order has been processed and shipped.
Refunds are only considered in the case of:
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Duplicate payments
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Orders that cannot be fulfilled
If a refund is approved under these exceptional circumstances, it will be processed to the original payment method within 10 business days.
30-Day Warranty
We offer a 30-day warranty from the date of delivery.
If your item arrives damaged or develops a manufacturing defect within 30 days, you may request a replacement by contacting:
Please include:
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Your order number
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Clear photos of the issue
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A brief explanation of the problem
If approved:
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The replacement is provided free of charge.
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You are not required to return the damaged item.
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The replacement item will be shipped with your next order placed on our website.
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Warranty replacements are not shipped separately.
Incorrect or Missing Items
If you receive the wrong item or your order is incomplete, please contact us within 7 days of delivery at:
We will review the issue and resolve it as quickly as possible.
Contact Information
For any return or refund-related questions, please contact: